Privacy Policy

Empower Kollective

Effective date: 1st June 2025

ABN: 68 664 014 144
NDIS Provider Registration Number: ID:4-IRSEF0Y

 

1. Introduction

Empower Kollective is committed to protecting the privacy and personal information of all people who engage with us—especially participants of the National Disability Insurance Scheme (NDIS), their families, carers, and community partners.

This Privacy Policy outlines how we collect, use, store, disclose and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also addresses our responsibilities under the NDIS Practice Standards relating to privacy and confidentiality.

2. What Information We Collect

We may collect the following types of information:

Personal Information
  • Full name, address, phone number, email
  • Date of birth
  • Emergency contacts
  • Information about your NDIS plan or funding
Sensitive Information
  • Health or disability-related information
  • Cultural background, languages spoken
  • Support preferences and goals
  • Information provided in supervision or therapeutic sessions

We only collect sensitive information with your consent or as otherwise required by law.

3. How We Collect Information

We may collect your information:

  • When you complete an enquiry form or contact us via our website
  • During phone, video, or in-person conversations
  • Through our intake and onboarding process
  • During the course of your daily support
  • From third parties such as carers, health professionals, or NDIS representatives (with your consent)

We always aim to collect information directly from you unless it's unreasonable or impracticable to do so.

4. Why We Collect Your Information

We collect your information to:

  • Deliver tailored support services aligned with your NDIS goals
  • Facilitate individualised support plans, group experiences, and therapeutic support
  • Manage administrative and operational activities
  • Comply with legal, regulatory and contractual obligations
  • Improve our services through feedback and evaluation

5. How We Use and Disclose Your Information

We only use or disclose your information for the purpose for which it was collected or where:

  • You have given consent
  • It is required or authorised by law
  • It is necessary to prevent a serious threat to life, health, or safety

We may share your information with:

  • Our staff, contractors, or allied professionals directly involved in your care
  • NDIS representatives, case managers, or plan nominees
  • Healthcare providers (with your consent)

We do not sell or rent personal information to third parties.

6. Privacy in Community and Group Settings

As part of our services, Empower Kollective Support Workers may accompany participants to community-based activities, events, or group programs. While these settings may be public, our staff are trained to maintain confidentiality and uphold the privacy of participants at all times.

We do not share identifying details or sensitive information in group or public settings unless we have your express consent. Any group photos, videos, or shared experiences will only be used with your permission, and you may withdraw your consent at any time.

7. Storage and Security of Your Information

We take reasonable steps to ensure your personal and sensitive information is securely stored—whether in digital or physical format. This includes:

  • Secure, encrypted systems and platforms
  • Password-protected access for authorised personnel
  • Confidentiality agreements for staff and partners Secure disposal of outdated information

We retain your information only as long as necessary to fulfil our obligations or as required by law.

Use of Third-Party Platforms and Data Hosting

To deliver our services efficiently, Empower Kollective uses secure third-party platforms for:

  • Online intake and enquiry forms
  • Appointment and booking systems
  • Communication and client record management
  • Community program registration and supervision delivery

These platforms are carefully selected for their security standards and privacy compliance. Some of these services store data on Australian-based servers, while others may store data in secure servers located overseas, including in the United States, the European Union, or other jurisdictions.

We take all reasonable steps to ensure that any international data transfers comply with the Australian Privacy Principles and that your information is handled securely and confidentially at all times. This includes ensuring that third-party providers are bound by comparable privacy obligations through contracts or terms of service.

If you have concerns about the storage of your information, you are welcome to contact us for further clarification.

8. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

To make a request, please contact us using the details below. We may ask for identification to verify your identity before providing access.

9. Website Analytics and Cookies

When you visit our website, we may collect de-identified information via analytics tools to understand how visitors interact with our site. This may include:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the site

Cookies may be used to enhance your experience. You can manage cookie settings via your browser preferences.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of third-party sites. We recommend reviewing their privacy policies before sharing any personal information.

11. Making a Privacy Complaint

If you have a concern or complaint about the way we’ve handled your personal information, please contact us. We will respond within a reasonable timeframe and work with you to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Empower Kollective

Email: [email protected]
Phone: [insert phone number]
Website: https://empowerkollective.com.au